Shipping Policy


FREE Shipping

To make your shopping with us as budget friendly as possible we've made FREE Shipping option available for all our products. The item(s) may be shipped from any of our warehouses, including Utah, Ohio, Florida, etc., EU and/or direct from our manufacturer from across the border. In case of cross-border delivery we deal with the customs clearance process, and customer is responsible for paying their personal customs duties.

All packages are shipped out via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email or text, according to your choice. Please see below for the estimated shipping times to your country/region.

Estimated shipping times for FREE delivery:

  1. a) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 14 to 28 business days.
  2. b) Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries ~ 14 to 35 business days.
  3. c) Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa ~ 20 to 45 business days.

Important notes: 

1. Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, shipping companies do experience heavy volumes, especially during holiday seasons.

2. Please note, all carriers are experiencing delays in processing and delivery due to unprecedented volumes and COVID-19 safety restrictions. As a result your order may experience gaps and delays in tracking event updates.

3. Please, note that customs in some countries do take longer times to clear and scan incoming packages, which explains the difference in the estimated shipping times stated above.

 

FAST Shipping

Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (6-13 days) is available for many of our products. If you need a fast delivery, please, make sure to choose 'FAST' delivery option when placing the order.

If the product page does not offer FAST shipping option, please, feel free to contact us and we'll check whether your desired product can be delivered via Express Shipping method. For enquiries on upgrading your order to express shipping, please send us an email at sales@smartpsrentstore.com before placing your order with us and we'll respond to you with a quote and invoice for online payment if express delivery is available.

 

Order Processing time

Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 1-7 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

 

Order cancellations

We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that your order has already been dispatched and we will not be able to cancel it. Nonetheless, do drop us an email at sales@smartpsrentstore.com as soon as possible if you would like to cancel your order and we'll check whether cancellation is possible.

 

Orders that are unable to be delivered

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order.

  

Separate packages

If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping. In such cases you will receive a separate tracking number for each package. 

Combined packages

 A Combined Delivery means that multiple items you've ordered from one or different stores are combined into 1 package by the shipping company to make delivery cheaper, faster and more enviromental friendly. A combined delivery is also convenient for you as you can track and receive multiple orders at once. As soon as our shipping company informs us your package was upgraded to a combined delivery, we'll send you an update tracking number.

Order tracking

Once your order ships out and our database gets updated with your online tracking number, we'll send you an email or a text message /according to your choice/ with the online tracking information which you can use to track your package. If 7 business days have passed and you still have not received this email from us, simply drop us an email at sales@smartpsrentstore.com and we'll check it out for you right away.