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Return Policy

    To make your life easier, we provide EASY returns for any reason within 30 days for most of our products. Which means you have 30 days after receiving your item to request a return. 

   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

   To start your return, you can contact us at sales@smartparentstore.com. If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

   We pay your Return Shipping Fee if you received a damaged or defected item, or the item is different from what you have ordered /based on your photo or video/. Otherwise, the Return Shipping Fee is deducted from the Refund.

Damages and issues 
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
   Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

   Unfortunately, we cannot accept returns on sale items or gift cards.

   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.